This little company is unique. For it is tough, agile and smart enough to quickly adapt to a constantly changing markets so that it remains profitable when most cannot yet it is solid, dependable and competitive enough to gain the confidence and allegiance of reinsurers, agents and customers alike. The same A + rated reinsurer continues to enthusiastically support us, scores of the most distinguished and successful independent agents in the state count 21st Century as one of their top three preferred auto markets and customer retention is second to none in the industry.
COMPANY FINANCIAL CONDITION
Our auto program produced a loss ratio of 49% last year and is producing thus far this year a loss ratio in the low 50’s. These loss ratios, which are 10% less than the industry average, have been earned in large part due to thorough and innovative underwriting policies, practices and procedures.
For example 21st Century was the very first company to implement a no more cars than drivers underwriting policy in the Texas auto market even though it was not required or suggested by our reinsurers and despite the fact that the policy reduced our production by 15% and was not at all popular with our agents. This policy reduced our undisclosed driver claims by 30% and thus reduced our bottom line ratio by 5% to 7%.
·In business for at least 5 years
We require that an agent perform their duties in a thorough manner and within the time frames designated.
Through hard work, a consistent focus on the goal, and new and innovative customer oriented programs, policies and procedures our customer service indeed ranks with the very best in our industry. We know this because our agents and their CSR’s tell us this and it is confirmed by our customer care surveys which consistently rank us as their carrier of choice because of our customer service. But more than this, we know our company appointment is highly valued because our agents will typically write business for us even if we are not the cheapest carrier available to them and at the same time be very selective with the business that they place with us.
CUSTOMER SERVICE HAS BEEN THE KEY TO OUR SUCCESS.
Our unique customer service policies and programs include our famous "a live customer service representative by the third ring" program and our trademark "Customer Care
Program" Our "Customer Care Program" is an initiative that is designed to detect and resolve problems in a proactive manner, encourage additional production in an informal manner, and create goodwill by recognizing and celebrating significant events in our agents and CSR’s lives by doing such things as sending birthday and get well cards.
COMPANY STRATEGIC OBJECTIVES