Privacy Policy for 21st Century General Agency

Effective Date: 11/13/23

21st Century General Agency, is committed to protecting your privacy and ensuring that your personal information is handled securely. This privacy policy explains how we collect, use, and protect your information when you: 1. request a quote for auto insurance, 2. accept an auto insurance quote, 3. when a bound policy is processed and underwritten, 4. when a requested change is made to your policy, 5. when a claim is processed, 6. when communicating with you by text message concerning your policy,
7. When communicating with you via email or phone concerning your policy

1. Information We Collect
When you request an auto insurance quote or accept an auto insurance policy quote we collect the following information:
• Personal Information: This includes your name, address, phone number, email address, and any other contact information you voluntarily provide to us. In addition, we collect all information that is provided from your auto insurance application as well as all information that is collected when the policy is underwritten or a claim is processed.

• Communication Data: We may collect information related to the messages we send to you, including the content, delivery status, and engagement metrics (such as open rates and click rates for emails).

2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and execute any duties or responsibilities required of an insurer, including the following: 1. To provide an auto insurance quote, 2. To process an accepted auto insurance quote. 3. To underwrite a bound policy 4. To process a requested change to your policy,

• To send you messages: We will only send informational messages regarding your policy. We will not sell your information to any organization or send advertisements concerning other products or services that we may offer.
• To improve our services: We use data such as message open rates and engagement to improve the quality of our communications to you our policy holder.
• To comply with legal requirements: We may be required to use or disclose your information to comply with legal obligations or respond to lawful requests.

3. Third-Party Service Providers
We utilize third-party services, including OSIS, Oakwood Software Information Systems for rating a risk, policy processing and for adjudicating a claim. Textedly for SMS messaging and Constant Contact for email communication. These providers will utilize your personal data on our behalf as part of their service to 21st Century General Agency.

• Oakwood Software Information Management Systems: This software is utilized to rate risk, for policy issuance and for the processing of submitted claims.
• Textedly: Textedly is an SMS messaging service provider. Your phone number may be used to send SMS messages to notify you of policy payment due dates and/or policy cancellation dates.
• Constant Contact: Your email address may be used to send notices concerning your policy as well as for policy renewal offers.

4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

5. Opt-Out
You can opt out of receiving messages at any time:
• For Textedly (SMS): Reply with “STOP” to any text message you receive from us.
• For Constant Contact (Email): You can unsubscribe from our emails by clicking the “Unsubscribe” link in the footer of any email we send.

6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us
If you have any questions about this Privacy Policy Notice or more detailed information on how we handle your personal information, please contact us at:
21st Century General Agency
Email: customerservice@21stcenturyga.com
Phone: 1-800-745-1302 and follow the prompts for the customer service extension
Website: 21stcenturyga.com